Privacy Policy

Last updated: May 11, 2026

1. Who We Are

2. Information We Collect

Information you provide directly:

• Full name and first name
• Phone number (mobile or landline)
• State of residence and ZIP code
• Preferred call time
• Family contact names and phone numbers (if you choose to provide them)
• Payment information (processed securely through Stripe; we do not store card numbers)

Information collected during phone calls:

• Voice recordings of calls with our AI assistant Clara
• Information you share during calls, including medication names you ask us to remind you about
• Your verbal consent to receive SMS messages
• Call timestamps and duration

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the website
• Device information
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

• To provide and operate our daily care reminder service
• To schedule and place morning check-in calls via our AI assistant Clara
• To send SMS reminders, confirmations, pharmacy discount codes, and activity reports you have consented to receive
• To notify your designated family contacts (only with your consent and their opt-in)
• To process payments and manage your subscription
• To improve our service and AI assistant performance
• To comply with legal obligations

4. How We Share Your Information

We share your information only with trusted service providers who help us operate our service:

• Retell AI — powers our AI voice assistant Clara (voice calls)
• Twilio — delivers SMS messages
• Supabase — secure database storage
• Stripe — payment processing

Each service provider is contractually required to protect your data and use it only to perform services for us. We do not sell, rent, trade, or otherwise share your personal information with any other third party.

5. Phone Calls and Voice Recordings

Our service involves outbound and inbound phone calls handled by an AI voice assistant. By using our service, you acknowledge and consent to:

• Calls being made to your phone number at your chosen time
• Call recordings being stored for service quality and consent documentation
• Your verbal responses being processed by our AI system

California law requires that all parties to a phone call be notified of recording. Our assistant Clara identifies herself as an automated assistant at the start of every call.

6. SMS Messages

We send SMS messages only to users who have given explicit consent. Consent is obtained verbally during a phone call or through a written opt-in on our website. You may opt out at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply.

For family contacts: SMS messages are sent only after the family contact replies YES to our opt-in message. We never send unsolicited messages to family members.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and usage (Google Analytics)
• Remember your preferences
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings are retained for up to 24 months. After account closure, we retain data for up to 12 months for legal and compliance purposes, then securely delete it.

9. Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — request disclosure of the personal information we collect, use, and share about you
• Right to Delete — request deletion of your personal information
• Right to Opt-Out — we do not sell personal information, so this right does not currently apply
• Right to Non-Discrimination — we will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at [email protected] or call us. We will respond within 45 days.

10. Children's Privacy

Our service is designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from a minor, we will delete it promptly.

11. Security

We use industry-standard security measures including encrypted data storage and transmission (TLS/SSL), access controls, and secure payment processing via Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Not a Medical Service

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: